Me vs. Aeroplan, Part 1

so, it has come to this.
i gave them a chance to make amends. i reached out to them via 3 separate channels.
i have given them ample time to come back to me and explain themselves.
they have done nothing. not a call, not an email, not even a poke for fuck sake.
you would think that in these, the digital days, where social media is #sohotrightnow, a company wouldn't dare disappoint for fear of complete social persecution.
nothing....
unfortunately, Aeroplan hasn't packed their bags on the interweb express just yet.
they don't even have a god damn Facebook fan page!! i mean, who doesn't have one of these things....how can they expect to stay relevant..??
could it be that they already know they offer a substandard service and are limiting the avenues for the masses to shout them down...?

whatever it is, one thing is for sure - Aeroplan is now dead to me.
here's why...

Chapter 1 - Online Booking for Dummies

I booked 2 tickets from YVR-DAL (via Houston) using my Aeroplan reward miles that I had been collecting since the inception of my membership.
Translation - I've been saving these points since I was a little kid, you dicks.

What appeared to be a simple online booking resulted in an extremely poor user experience. The aeroplan.com interface allowed me to select flights, complete all required information fields & credit card data up to the point of confirmation, only to then serve me with a system error and the inability to complete my booking....
Verdict - Shitty programmers


After attempting to resolve this several times on my own, I finally decided to contact Aeroplan web support via phone. The issue, which appeared to stem from a tight connecting flight on the return leg of the trip, was resolved, albeit after 45 minutes of discussion and holding on the phone.
I was shocked to then learn that for my troubles, I was being asked to pay $30/ticket for the service resolution. This was entirely unacceptable to me and my dissatisfaction was voiced to my customer service rep. This resulted in the rep connecting with her manager, and I was told that the charges would be reversed.
Result - Score 1 for me, suck it customer service.

As it stood, my booking frustrations were somewhat lifted, as all travel plans appeared to be booked and I started looking forward to my the next day.
Sadly, this was not the end of my ordeal....

TO BE CONTINUED.....